https://human-contact.org/courses/cropped-human-contact-logo-trans-png/lessons/whats-covered/ 2020-06-02T07:48:25+00:00 https://human-contact.org/wp-content/uploads/2020/05/Writing-Styles-to-Avoid-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/07/IMG_41EA3A21E1E1-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal.gif https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/example-approaches/ 2020-06-02T12:37:33+00:00 https://human-contact.org/lessons/introduction-to-complaint-handling/ 2020-09-15T07:20:08+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/emotion-and-rational-background-to-complaint/ 2020-09-15T07:20:31+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/anatomy-of-a-complaint/ 2020-09-15T07:21:04+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/09/Screenshot-2020-09-15-at-14.11.37.png https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/why-customers-complain/ 2020-09-15T07:21:22+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/doing-and-being/ 2020-09-15T07:21:43+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/justice-and-fairness/ 2020-09-15T07:22:11+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/what-customers-want/ 2020-09-15T07:23:53+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/perception-vs-reality/ 2020-09-15T07:24:08+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/de-escalating-customers/ 2020-09-15T07:24:35+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/IMG_0B6127B53F7F-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/being-human/ 2020-09-15T07:24:52+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/lessons/getting-back-into-relationship/ 2021-05-13T09:41:38+00:00 https://human-contact.org/lessons/understanding-the-real-problem/ 2021-05-13T09:44:31+00:00 https://human-contact.org/lessons/best-medium-for-the-message/ 2021-05-13T09:44:44+00:00 https://human-contact.org/lessons/being-puca-in-complaints/ 2021-05-13T09:46:05+00:00 https://human-contact.org/lessons/presence/ 2021-05-13T09:46:14+00:00 https://human-contact.org/lessons/unite/ 2021-05-13T09:46:22+00:00 https://human-contact.org/lessons/confirm/ 2021-05-13T09:46:29+00:00 https://human-contact.org/lessons/act/ 2021-05-13T09:46:48+00:00 https://human-contact.org/lessons/what-is-conflict-strategy/ 2022-12-05T15:24:03+00:00 https://human-contact.org/lessons/the-5-strategies-to-conflict/ 2022-12-05T15:24:37+00:00 https://human-contact.org/lessons/conflict-strategy-exercise/ 2022-12-05T15:25:03+00:00 https://human-contact.org/lessons/conflict-strategy-self-reflection/ 2022-12-05T15:25:18+00:00 https://human-contact.org/lessons/conflict-strategy-team-action-plan/ 2022-12-05T15:25:57+00:00 https://human-contact.org/courses/business-writing-course/lessons/human-writing-welcome/ 2024-10-08T10:12:08+00:00 https://human-contact.org/wp-content/uploads/2020/05/Whats-covered-Human-Centred-Writing.jpg https://human-contact.org/courses/business-writing-course/lessons/writing-at-work/ 2024-10-08T14:08:35+00:00 https://human-contact.org/wp-content/uploads/2020/06/Write-Human-Writing-Skills-Training.jpg https://human-contact.org/lessons/why-youre-so-important/ 2024-10-10T08:31:54+00:00 https://human-contact.org/lessons/not-everyones-the-1/ 2024-10-10T08:32:13+00:00 https://human-contact.org/wp-content/uploads/2020/06/Video-Summary-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Example-Icon-Black.png https://human-contact.org/wp-content/uploads/2020/06/IMG_60D4DB41EC63-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Self-discovery-black-icon.png https://human-contact.org/wp-content/uploads/2020/06/IMG_0B6127B53F7F-1.jpeg https://human-contact.org/wp-content/uploads/2020/06/Team-Discussion-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Journal-Icon.png https://human-contact.org/wp-content/uploads/2020/06/Learning-Diary-Icon.png https://human-contact.org/courses/business-writing-course/lessons/round-up-impact/ 2024-10-10T11:31:06+00:00 https://human-contact.org/courses/business-writing-course/lessons/being-emotional/ 2024-10-15T11:03:01+00:00 https://human-contact.org/wp-content/uploads/2020/06/Being-emotional-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/what-well-cover/ 2024-10-15T11:17:37+00:00 https://human-contact.org/courses/business-writing-course/lessons/your-customers/ 2024-10-15T11:20:26+00:00 https://human-contact.org/wp-content/uploads/2020/06/Your-Customers-Human-Centred-Writing.jpg https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-07-21-at-09.57.38-1024x724-2.png https://human-contact.org/courses/business-writing-course/lessons/writing-matters/ 2024-10-15T11:22:23+00:00 https://human-contact.org/wp-content/uploads/2020/06/Your-Words-Matters-Human-Centred-Writing.jpg https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-07-15-at-10.14.35-1024x723-1.png https://human-contact.org/courses/business-writing-course/lessons/customer-perception/ 2024-10-15T11:25:37+00:00 https://human-contact.org/wp-content/uploads/2020/06/Customer-Perception-Human-Centred-Writing.jpg https://human-contact.org/courses/business-writing-course/lessons/cause-and-effect/ 2024-10-15T11:33:27+00:00 https://human-contact.org/wp-content/uploads/2020/05/Cause-and-Effect-Human-Centred-Writing.jpg https://human-contact.org/courses/business-writing-course/lessons/tone-of-voice/ 2024-10-15T11:47:36+00:00 https://human-contact.org/wp-content/uploads/2020/06/Tone-of-Voice-Human-Centred-Writing.jpg https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-07-15-at-15.32.52-1024x724-1.png https://human-contact.org/courses/business-writing-course/lessons/environment-blockers/ 2024-10-15T11:49:58+00:00 https://human-contact.org/wp-content/uploads/2020/06/Environment-Human-Centred-Writing.jpg https://human-contact.org/courses/business-writing-course/lessons/myth-busting/ 2024-10-15T11:51:00+00:00 https://human-contact.org/wp-content/uploads/2020/06/Myth-Busting-Human-Centred-Writing.jpg https://human-contact.org/wp-content/uploads/2020/06/Cheat-Sheet.png https://human-contact.org/courses/business-writing-course/lessons/how-communication-works/ 2024-10-15T11:57:43+00:00 https://human-contact.org/wp-content/uploads/2020/06/Communication-Model-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/what-gets-in-the-way.png https://human-contact.org/courses/business-writing-course/lessons/writing-like-a-human/ 2024-10-15T12:00:58+00:00 https://human-contact.org/wp-content/uploads/2020/06/Write-Human-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/getting-read/ 2024-10-15T12:18:16+00:00 https://human-contact.org/wp-content/uploads/2020/06/Getting-Read-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/Measure-effectiveness.png https://human-contact.org/courses/business-writing-course/lessons/unspoken-questions/ 2024-10-15T12:30:55+00:00 https://human-contact.org/wp-content/uploads/2020/06/Unspoken-Questions-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/What-Questions.png https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-07-17-at-10.25.15-1024x382-1.png https://human-contact.org/wp-content/uploads/2020/06/Common-issues.webp https://human-contact.org/courses/business-writing-course/lessons/think-feel-know-do/ 2024-10-15T12:39:58+00:00 https://human-contact.org/wp-content/uploads/2020/06/Think-Feel-Know-Do-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/Think-feel-know-1.png https://human-contact.org/courses/business-writing-course/lessons/transactional-analysis/ 2024-10-15T13:54:53+00:00 https://human-contact.org/wp-content/uploads/2020/06/Transactional-Analysis-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-06-01-at-14.32.46-1024x552-1.png https://human-contact.org/courses/business-writing-course/lessons/expert-perspective/ 2024-10-15T15:00:35+00:00 https://human-contact.org/wp-content/uploads/2020/06/Expert-Perspective-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/round-up-thinking-human/ 2024-10-15T15:04:17+00:00 https://human-contact.org/courses/business-writing-course/lessons/writing-styles-to-avoid/ 2024-10-15T15:06:05+00:00 https://human-contact.org/wp-content/uploads/2020/05/Writing-Styles-to-Avoid-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/offglish/ 2024-10-15T15:10:42+00:00 https://human-contact.org/wp-content/uploads/2020/06/Offglish-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/management-speak/ 2024-10-15T15:14:31+00:00 https://human-contact.org/wp-content/uploads/2020/06/Management-Speak-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/marketing-speak/ 2024-10-15T15:19:14+00:00 https://human-contact.org/wp-content/uploads/2020/06/Marketing-Speak-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/passive-voice/ 2024-10-15T15:56:12+00:00 https://human-contact.org/wp-content/uploads/2020/06/Passive-Voice-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/Screenshot-2020-07-23-at-16.05.59-1024x722-1.png https://human-contact.org/courses/business-writing-course/lessons/write-less-mean-more/ 2024-10-15T16:01:57+00:00 https://human-contact.org/wp-content/uploads/2020/06/Write-Less-Mean-More-Writing-Skills-Training.jpg https://human-contact.org/wp-content/uploads/2020/06/THink-write-edit.webp https://human-contact.org/courses/business-writing-course/lessons/objectively-score-your-writing/ 2024-10-15T16:07:43+00:00 https://human-contact.org/wp-content/uploads/2020/05/Readability-Tool-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/orwells-six-rules/ 2024-10-15T16:11:42+00:00 https://human-contact.org/wp-content/uploads/2020/06/Orwells-Six-Rules-Writing-Skills-Training.jpg https://human-contact.org/courses/business-writing-course/lessons/round-up-writing-human/ 2024-10-15T16:13:37+00:00 https://human-contact.org/courses/business-writing-course/lessons/your-impact-summary/ 2024-10-15T16:16:13+00:00 https://human-contact.org/courses/business-writing-course/lessons/think-human-summary/ 2024-10-15T16:17:08+00:00 https://human-contact.org/courses/business-writing-course/lessons/write-human-summary/ 2024-10-15T16:18:32+00:00